I loved this quote from a Forbes article talking about how dubious the value proposition is for outside businesses in Second Life. It’s from the creative director of Wells Fargo’s digital marketing agency.
“Going into Second Life now is the equivalent of running a field marketing program in Iraq.”
Wells Fargo, of course, dipped its toe into SL, much to the delight of clueless tech reporters everywhere in 2005, and beat a hasty exit 4 months later after presumably discovering that there’s no value to be had. Shame the American government can’t act with that kind of cut-your-losses sensibility….
Of course, you’d probably have a much better chance of actually getting your message to potential customers in Iraq than SL. Remember how breathless the press was when American Apparel set up its retail location in SL last summer? Yep, failed miserably to attract customers. Their web director says they saw “insignificant” sales from it, and they’re all-but-shuttering the property according to Forbes.
How about Starwood Hotels? Handing over their in-game property to another user since there’s no compelling reason for people to visit their property and it is, thus, useless.
Another fun quote, from the VP of Web Marketing of Lenovo (the company that bought IBM’s Thinkpad laptop business) reads, “There is nothing to do in Second Life except, pardon my bluntness, try to get laid.”
I’ll admit it: I love watching Second Life and Linden get some comeuppance. Linden’s history of exaggerating and outright lying to the press had them asking for it and I’m glad people other than long-time users/developers of virtual worlds are finally seeing SL for what it is: Entertainment (in this case largely of the prurient variety, but I’ve got no beef with that) and really, essentially nothing more aside from a few extreme outliers like Ansche Chung (in the same way that WoW, in which players are making way more real money than players in SL are, has some outliers who have done very very well via goldfarming and gold trading).
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June 20th, 2007 at 8:17 pm
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June 20th, 2007 at 3:02 am
Nick
I work in huge, multinational bank that’s currently assessing Second Life for potential. I’m doing my best to sink it, but honestly, people are utterly taken in by the hype. A study group was put together to look at the game, and of course, none of them actually bothered playing it, they just looked at all the over-enthusiastic tech reports from years ago.
Shambolic.
June 21st, 2007 at 1:24 am
Dirk Singer
There are so many holes in that Forbes piece, but I’ll restrict myself to talking about three of them:
1) So the VP marketing of Lenovo says there is nothing to do except to “get laid?” He should get out more. The highest figure I’ve seen for sex and porn business as a % of the total is 30%. To put that into some kind of perspective, ten years ago one in five net searches were porn related….now that figure is less than one in twenty even though the volume will have gone up. I think virtual worlds are in a similar phase of development.
2) American Apparel complains that SL has been a failure. Just a thought, but perhaps their concept rather than the medium is at fault? I see three mistakes made by brands time and time again - copying your RL business, replicating what existing residents already do very well (in this case sell clothes), and seeing it as a one hit wonder or a money making venture. All three are a sure route to SL failure
3) The article talks about ‘only’ 30,000 online at any one time. This is the off peak figure you tend to get around 9am London and 4am NY time. Around 7pm NY time and the figures nudge 50,000. Bear in mind that a year ago, the number of concurrent users were around 8,000. Yes, the churn rate of new registrations is unacceptably high, but the numbers are nowhere near as bad as this article makes out.
July 1st, 2007 at 10:43 pm
Azor
There’s obviously a niche for a 3D content creation platform like SL, but as long as the software is proprietary and everyone has to host their stuff on the SL servers, it’s not going to take off in any meaningful way. It’s like if the internet had been invented by IBM, and everyone had to host their websites in one big building. That’s really what makes SL crap, and it’s why I won’t participate.