Comments on: Runescape, EULAs, and Freedom of Speech (or “Jagex Unleashes the Power of Mohammed!”) http://forge.ironrealms.com/2006/10/30/runescape-eulas-and-freedom-of-speech-or-jagex-unleashes-the-power-of-mohammed/ A blog on virtual worlds, games, and digital content, from Matt Mihaly Tue, 06 Jan 2009 04:14:21 +0000 http://wordpress.org/?v=2.0.3 by: John http://forge.ironrealms.com/2006/10/30/runescape-eulas-and-freedom-of-speech-or-jagex-unleashes-the-power-of-mohammed/#comment-80289 Sat, 30 Aug 2008 14:14:56 +0000 http://forge.ironrealms.com/2006/10/30/runescape-eulas-and-freedom-of-speech-or-jagex-unleashes-the-power-of-mohammed/#comment-80289 Someone better nuke the jagex company. Someone better nuke the jagex company.

]]> by: Anonymous http://forge.ironrealms.com/2006/10/30/runescape-eulas-and-freedom-of-speech-or-jagex-unleashes-the-power-of-mohammed/#comment-76784 Thu, 31 Jul 2008 22:18:50 +0000 http://forge.ironrealms.com/2006/10/30/runescape-eulas-and-freedom-of-speech-or-jagex-unleashes-the-power-of-mohammed/#comment-76784 The day Jagex gets slapped in the face and forced to close its the business is the day I will finally like them. It's true, you can't even complain about them without getting banned from their services, and all of your membership money is never returned. Their TOS said I could contact Jagex 'via the forums' if I have a complaint, So I adressed a thread to Jagex, and complained to them about their quality of service, and that I wouldn't be satisfied with an answer from any moderator, I wanted to hear from their CEO. All I received was other players' spam and harassment in my thread and a Jagex Forum Moderator locked the thread and threatened action against me for my complaint. I re-created a thread saying it was my right under the TOS to contact them via the forums as it said I could do so. I gave it a few days rest and tried again, but to my surprise I was struck down by a moderator who told me I cannot use the forums to contact Jagex. I looked in the TOS, and surely enough, the phrase 'via the forums' was changed 'via the forms'. These are really shady business practices, and if there is ever a class-action suit against these con-artists, I'd be more than happy to take place in it. The day Jagex gets slapped in the face and forced to close its the business is the day I will finally like them.

It’s true, you can’t even complain about them without getting banned from their services, and all of your membership money is never returned.

Their TOS said I could contact Jagex ‘via the forums’ if I have a complaint, So I adressed a thread to Jagex, and complained to them about their quality of service, and that I wouldn’t be satisfied with an answer from any moderator, I wanted to hear from their CEO.

All I received was other players’ spam and harassment in my thread and a Jagex Forum Moderator locked the thread and threatened action against me for my complaint.

I re-created a thread saying it was my right under the TOS to contact them via the forums as it said I could do so.

I gave it a few days rest and tried again, but to my surprise I was struck down by a moderator who told me I cannot use the forums to contact Jagex.

I looked in the TOS, and surely enough, the phrase ‘via the forums’ was changed ‘via the forms’.

These are really shady business practices, and if there is ever a class-action suit against these con-artists, I’d be more than happy to take place in it.

]]> by: nikola http://forge.ironrealms.com/2006/10/30/runescape-eulas-and-freedom-of-speech-or-jagex-unleashes-the-power-of-mohammed/#comment-65003 Wed, 28 May 2008 20:46:31 +0000 http://forge.ironrealms.com/2006/10/30/runescape-eulas-and-freedom-of-speech-or-jagex-unleashes-the-power-of-mohammed/#comment-65003 can i have free accounts plz and thank you can i have free accounts plz and thank you

]]> by: Hot links » Blog Archive » Fishing 457 http://forge.ironrealms.com/2006/10/30/runescape-eulas-and-freedom-of-speech-or-jagex-unleashes-the-power-of-mohammed/#comment-63417 Tue, 20 May 2008 08:03:48 +0000 http://forge.ironrealms.com/2006/10/30/runescape-eulas-and-freedom-of-speech-or-jagex-unleashes-the-power-of-mohammed/#comment-63417 [...] I found this great article. You can read rest of it here : here [...] […] I found this great article. You can read rest of it here : here […]

]]> by: A commenter http://forge.ironrealms.com/2006/10/30/runescape-eulas-and-freedom-of-speech-or-jagex-unleashes-the-power-of-mohammed/#comment-59568 Thu, 24 Apr 2008 19:04:28 +0000 http://forge.ironrealms.com/2006/10/30/runescape-eulas-and-freedom-of-speech-or-jagex-unleashes-the-power-of-mohammed/#comment-59568 Currently there's no way for normal players to contact Jagex other than bug and advert reports and billing support. They have forums, but if you wrote even a small complaint about them your post would get locked, hidden and you would be threated with a ban. Is it even legal to be uncontactable like that, or for example to ban accounts that might have months of membership credit (about five euros a month) left, and keeping the money? Currently there’s no way for normal players to contact Jagex other than bug and advert reports and billing support. They have forums, but if you wrote even a small complaint about them your post would get locked, hidden and you would be threated with a ban.

Is it even legal to be uncontactable like that, or for example to ban accounts that might have months of membership credit (about five euros a month) left, and keeping the money?

]]> by: rog http://forge.ironrealms.com/2006/10/30/runescape-eulas-and-freedom-of-speech-or-jagex-unleashes-the-power-of-mohammed/#comment-59193 Sun, 20 Apr 2008 09:30:24 +0000 http://forge.ironrealms.com/2006/10/30/runescape-eulas-and-freedom-of-speech-or-jagex-unleashes-the-power-of-mohammed/#comment-59193 one thing i don't see mentioned very much is that under uk law`you cannot be bound by the terms of a contract if you are under 18 which means that their terms and conditions would be unenforceable in court and their threats are baseless. What would be good is a class action by all those who invested years of their time and money only to have jagex destroy the game one thing i don’t see mentioned very much is that under uk law`you cannot be bound by the terms of a contract if you are under 18 which means that their terms and conditions would be unenforceable in court
and their threats are baseless. What would be good is a class action by all those who invested years of their time and money only to have jagex destroy the game

]]> by: David http://forge.ironrealms.com/2006/10/30/runescape-eulas-and-freedom-of-speech-or-jagex-unleashes-the-power-of-mohammed/#comment-58911 Wed, 16 Apr 2008 14:11:46 +0000 http://forge.ironrealms.com/2006/10/30/runescape-eulas-and-freedom-of-speech-or-jagex-unleashes-the-power-of-mohammed/#comment-58911 That threat is ridiculous indeed. I have written about and posted emails and threats from Jagex on my blog linked above if you're interested. That threat is ridiculous indeed. I have written about and posted emails and threats from Jagex on my blog linked above if you’re interested.

]]> by: jake http://forge.ironrealms.com/2006/10/30/runescape-eulas-and-freedom-of-speech-or-jagex-unleashes-the-power-of-mohammed/#comment-56830 Sat, 22 Mar 2008 18:11:45 +0000 http://forge.ironrealms.com/2006/10/30/runescape-eulas-and-freedom-of-speech-or-jagex-unleashes-the-power-of-mohammed/#comment-56830 some guy said that i was gonna become a player moderator but there was no crown by his name but i didn't know so he said give me you password and your account will be updated so thats what i did but then he stole my accout and it was a lvl114 i worked so hard on it and it was just tacken away i was also a member and had finaly bought some dragon armour i was crushed when it happend='{ some guy said that i was gonna become a player moderator but there was no crown by his name but i didn’t know so he said give me you password and your account will be updated so thats what i did but then he stole my accout and it was a lvl114 i worked so hard on it and it was just tacken away i was also a member and had finaly bought some dragon armour i was crushed when it happend=’{

]]> by: Colin http://forge.ironrealms.com/2006/10/30/runescape-eulas-and-freedom-of-speech-or-jagex-unleashes-the-power-of-mohammed/#comment-56229 Tue, 18 Mar 2008 12:29:55 +0000 http://forge.ironrealms.com/2006/10/30/runescape-eulas-and-freedom-of-speech-or-jagex-unleashes-the-power-of-mohammed/#comment-56229 i think they should make a dragon cross bow and make every cross bow evalable to non-members and the dragon 1 members! So my friends are starting to quit becuase of it...=/ i think they should make a dragon cross bow and make every cross bow evalable to non-members and the dragon 1 members! So my friends are starting to quit becuase of it…=/

]]> by: Runescape Player http://forge.ironrealms.com/2006/10/30/runescape-eulas-and-freedom-of-speech-or-jagex-unleashes-the-power-of-mohammed/#comment-55511 Thu, 13 Mar 2008 16:04:50 +0000 http://forge.ironrealms.com/2006/10/30/runescape-eulas-and-freedom-of-speech-or-jagex-unleashes-the-power-of-mohammed/#comment-55511 It's absurd how Jagex and Runescape staff treats their customer. You can be banned for saying you dont like Runescape. You cannot complain against a moderator or the customer support. Customer support is automated since 2001 with same reply word by word. And you dont have a option to contact customer support on your own. Jagex has mentioned in knowledge base they are the owners of Runescape website and there is no free speech there. If you are worried about free speech you have to leave their website. They dont let you complain for anything they dont want to talk about. Just outright ban. Heck they even lie about the age of players. On website it says 13+ but there is a handbook "Runescape OIfficial Handbook" copyright owner Jagex Ltd. If you read this handbook it mentions preference for age group 8+ and above, and 9-12. Isn't it illegal for promoting 8+ kids for account ? I thought 13+ was international law. However, even if it's not why two different ages on website and handbook. The majorty of long time players are quitting them coz of the sad changed in game. It's Ruinedscape now. PS: I have been Runescape player since 2001/2002 so I do know what Im talking about. It’s absurd how Jagex and Runescape staff treats their customer. You can be banned for saying you dont like Runescape. You cannot complain against a moderator or the customer support. Customer support is automated since 2001 with same reply word by word. And you dont have a option to contact customer support on your own. Jagex has mentioned in knowledge base they are the owners of Runescape website and there is no free speech there. If you are worried about free speech you have to leave their website. They dont let you complain for anything they dont want to talk about. Just outright ban.
Heck they even lie about the age of players. On website it says 13+ but there is a handbook “Runescape OIfficial Handbook” copyright owner Jagex Ltd. If you read this handbook it mentions preference for age group 8+ and above, and 9-12. Isn’t it illegal for promoting 8+ kids for account ? I thought 13+ was international law. However, even if it’s not why two different ages on website and handbook. The majorty of long time players are quitting them coz of the sad changed in game.
It’s Ruinedscape now.
PS: I have been Runescape player since 2001/2002 so I do know what Im talking about.

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